Technology & Troubleshooting

Having the right computer, software, and skills is essential for success as an online student.  This page includes recommended computer specifications, login information, and strategies for troubleshooting common technology problems.  The UI&U Librarians and the IT Help Desk are also available to assist you.


Logins & Passwords.  Learn more about library logins and passwords.

Broken Links. If a “Read Online” or “Watch Online” link in OneSearch is not working, please let us know and we will investigate.  Send an email to with a detailed description of the problem and screenshots.

PDF Not Displaying. If a library PDF is not displaying in your internet browser, please check your Adobe Reader plug-in settings.

Computer Skills. We highly recommend knowing how to: take screenshots, copy and paste text, download and save PDF documents, and update your computer software.  The GCFGlobal website has excellent technology guides that will help you develop your skills.


General Troubleshooting

If you encounter difficulty using the library website, here are a few steps you can take to fix the most common issues.

Supported Browsers.  Make sure you are using one of the following internet browsers: Mozilla FireFox, Apple Safari, Microsoft Edge, or Google Chrome in regular mode.

Microsoft has discontinued support for Internet Explorer and they are no longer providing security updates or technical support.  Some e-books cannot be viewed using Google Chrome’s incognito privacy mode.

Browser Updates.  Take a few minutes to update your internet browser.  This fixes many website problems and ensures a safer online experience.  Learn how to update: Mozilla Firefox, Microsoft Edge, Google Chrome, or Apple Safari

Cookies Enabled.  Some library software requires internet browser cookies to be enabled.

Clear Cache. Open your browser and then press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac).

Security Settings. Have you added a pop-up blocker or made recent changes to your security software, firewall, or proxy?

Minimum Tech Requirements.  Does your computer meet the minimum technology requirements for Union Institute & University?  In addition, the library requires Adobe Acrobat Reader, a PDF browser plugin, Flash, and JavaScript.

Try a Different Internet Browser.  If the problem is specific to your browser settings, switching to a different internet browser can solve the problem.

Try a Different Computer. If the problem is specific to your computer, switching to a different computer can solve the problem.  Some computers, especially ones you use at work, may have firewalls and other restrictions that might interfere with your research.

Restart your computer. Restart your computer using the restart button and not the shutdown button.  Restarting your computer is needed for some software programs to update.  Restarting your computer is a simple, but it is surprisingly effective step.


If you are still having difficulty, please contact a UI&U Librarian or the IT Help Desk.  We would be happy to troubleshoot the problem with you.


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