Polish your email, phone, video conferencing, and other professional skills with these two videos from the library’s Films on Demand database. Interested in additional videos? The library has over 900 business education videos broken down into sub-collections for easy browsing. Sub-collections include: careers, communications, project management, diversity & ethics, leadership, and more.
Digital Communication Skills: Dos and Don’ts
From texting to email to video calls, digital technology has transformed how we communicate with each other. But in formal situations like at work or in school, which forms of communications are appropriate, and when? Viewers of this video, especially digital natives, may be surprised to discover that communicating isn’t just about sharing information—it’s creating it—and that the ways in which emails, texts or voice messages are composed and conveyed may make the difference in impressing or disappointing an employer or co-worker. Even for late adopters of digital technology, this video has important points on what you should do—and what you don’t want to do—when it comes to email, texting, video-conferencing and using the phone for business calls or voice mail. (28 minutes, 2015)
Business Etiquette: Professionalism 101
How should you balance social media and your job? What’s the best way to ask for a raise? Who should pick up the tab for a business lunch? In this program, both business experts and a focus group of young professionals advise viewers on the proper way to conduct oneself in different types of work-related situations. Among the many topics covered are nonverbal communication and “personal space,” handling dissatisfied callers, when and how to interrupt a busy colleague, composing professional e-mails, asking for a raise, and managing time effectively. The focus group also offers tips and anecdotes on what not to do at work. A viewable/printable instructor’s guide is available online. (30 minutes, 2012)